Shipping policy

5 Minute Gourmet Delivery Policy for Frozen Ready-to-Eat Meals

1 Delivery Address:
Customer is responsible for ensuring that their order has the correct "ship-to" address. P.O. Box numbers are not acceptable as a delivery address. For deliveries to a business, the customer needs to indicate the name of the business. 5 Minute Gourmet takes no responsibility for address errors in the order record. If the carrier delivers to an address incorrectly specified by the customer or if the carrier cannot deliver due to an address error, the order is still considered fulfilled. If an address change is requested after shipment while the package is in transit, the customer will be responsible for any additional fees charged by the carrier for the re-routing. 5 Minute Gourmet will use its best effort to immediately notify the carrier but takes no responsibility for delivery delays that may damage the food.

2 Porch Pirates:
5 Minute Gourmet takes no responsibility if porch pirates steal a meal box or damage it in any way after it has been delivered to the customer’s door.

3 Payment:
Payment is required upon order, using one of the approved payment methods.

4 Delivery Lead Time:
Any delivery lead time provided by 5 Minute Gourmet on their website or otherwise is an estimate and not a commitment. It is triggered by the receipt of customer funds, not by the customer order date. All lead times are intended to be business days. Fridays are not counted as business days for the purpose of delivery lead time calculation. Any special instructions will extend delivery time.

5 Delivery Issues:
If a delivery is late or otherwise compromised, the customer must notify 5 Minute Gourmet within one week of the order date for best-effort remedial action. 5 Minute Gourmet is in no way obliged to remediate carrier errors or mishandling of packages. Any complaint or claim brought up more than one week after the order date is considered void. If a 5 Minute Gourmet delivery is received with no coolant or with warm meals, the customer is responsible for notifying 5 Minute Gourmet immediately, else the customer loses any recourse with 5 Minute Gourmet.

6 Special Delivery:
If a specific delivery date is requested, 5 Minute Gourmet will make its best effort to meet it, but does not commit to it. In case the delivery occurs on a different date, 5 Minute Gourmet has no liability to the customer and the order is considered fulfilled. The same applies to special delivery requests, such as calling in advance.

7 Fulfillment

Your order is considered fulfilled once a third-party carrier service delivers it to the "ship-to" address specified in your order, even if no signature is collected. You accept the records of the third-party service provider as proof of delivery. Your signature is also valid proof of delivery and receipt. Ownership of the product and risk of loss for the delivery transitions to the customer upon carrier notice of delivery in their system.

8 Shipment Notification

The customer is responsible for ensuring that their email system correctly processes the 5 Minute Gourmet notification and does not discard it as spam. If the customer does not receive such a shipping notification from 5 Minute Gourmet, they are responsible for contacting 5 Minute Gourmet and obtaining the relevant information. The customer hereby agrees that 5 Minute Gourmet is always deemed to have sent the shipping notification unless the customer can prove otherwise. If the meals spoil after delivery because the customer is unaware of the shipment, the customer is not entitled to a replacement or refund. The customer agrees that email or communication issues in receiving 5 Minute Gourmet messages cannot produce liability for 5 Minute Gourmet.